Privacy Policy
Effective Date: 03/09/2025 | Last Updated: 03/09/2025
Fieldbase Services Limited ("Fieldbase," "we," "our," or "us") is committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information across our services, including connectivity solutions, online portals, billing platforms, and integrations with Meta apps such as WhatsApp OTP for onboarding.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you engage with Fieldbase services:
Account Information
Name, email address, phone number, business or organization details.
Service Information
Starlink Kit ID, subscription details, invoices, payment history, and service usage data.
Authentication Data
Login credentials, OTPs, and verification tokens used for secure access.
Meta App Data (WhatsApp OTP)
WhatsApp phone number and OTP verification status for Know Your Customer (KYC) checks. We do not access or store personal chat content outside the OTP exchange.
Technical Data
IP address, browser type, device information, and logs for troubleshooting and analytics.
2. How We Use Your Information
We use collected information to:
- Provide and manage connectivity services, including Starlink subscriptions.
- Enable customer onboarding, including KYC and OTP verification.
- Deliver self-service features: activating terminals, suspending/resuming service, monitoring performance, accessing invoices, and managing payments.
- Process transactions and send billing reminders.
- Improve, secure, and personalize our services.
- Comply with regulatory and legal requirements.
We do NOT: use your data to post on your behalf, send unauthorized marketing messages, or sell your information to advertisers.
3. How We Share Information
We may share information only under these circumstances:
Service Providers
With trusted partners that support hosting, billing, payment processing, authentication, and technical support.
Meta Platforms
With Meta (e.g., WhatsApp) strictly for OTP delivery and verification.
Regulatory Authorities
Where required by law or regulation.
Business Transactions
In the event of a merger, acquisition, or corporate restructuring.
We never sell, rent, or trade personal data to third parties.
4. Data Retention
5. Security
We apply industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online system can be guaranteed completely secure.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
Requests can be made by contacting us at legal@fbase.co.uk
7. Children's Privacy
Fieldbase services are intended for adult customers and business use only. We do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction).
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updates will be posted on our website, and where appropriate, we will notify you directly.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Fieldbase Services Limited
Website: fbase.co.uk
Email: sales@fbase.co.uk
Address: CBC Towers, 10/11 Olubunmi Owa street, Lekki Phase 1, Lagos, Nigeria
